Terms and Conditions
OZONE GROUP TRAINING
Terms and Conditions
For courses, qualifications, training services and use of the learner portal
| Version | 2.0 |
|---|---|
| Effective from | 26/07/2026 |
| Last reviewed | 26/07/2026 |
| Contracting entity | Ozone Group Property Services Ltd trading as Ozone Group Training |
Important: These Terms should be read together with the Payment Plan, Cancellation, Transfer and Refund Agreement, Privacy Policy, Complaints Procedure and relevant course information.
1. Introduction
These Terms and Conditions apply to courses, qualifications, training services, assessments, learning materials and other services supplied by Ozone Group Property Services Ltd, trading as Ozone Group Training.
In these Terms, “Ozone Group Training”, “we”, “us” or “our” means Ozone Group Property Services Ltd trading as Ozone Group Training; “Learner”, “you” or “your” means the person booking, purchasing, attending or undertaking a course; “Course” includes classroom training, live online training, guided online learning, self-paced learning, continuing professional development courses and qualification programmes; “SAMS” or “learning portal” means our online learner and assessment management platform; and “Course materials” includes videos, presentations, handbooks, templates, assignments, downloads, assessment documents and other digital or printed resources supplied as part of a course.
By submitting a booking, making a payment, requesting or receiving access to a course, or using our learning portal, you agree to be bound by these Terms. Nothing in these Terms affects your statutory rights.
2. About Us
Ozone Group Property Services Ltd trades as Ozone Group Training.
3. Scope of These Terms
These Terms apply to bookings made through our website, by telephone, by email, through an invoice or payment link, through our learning portal, in person, or through an employer or another person booking on behalf of a learner.
The following documents also form part of the agreement between you and Ozone Group Training: our Payment Plan, Cancellation, Transfer and Refund Agreement; Privacy Policy; Complaints Procedure; Assessment and Appeals Policies; the relevant course description; the booking confirmation or invoice; and any course-specific requirements supplied before enrolment.
Where a course-specific condition conflicts with these general Terms, the course-specific condition will apply where it has been clearly communicated before the booking is completed.
4. Course Information
We take reasonable care to ensure that course descriptions, fees, schedules, entry requirements and qualification information are accurate.
Course information may include the qualification level, awarding organisation where applicable, delivery method, dates, expected study duration, validity period, assessment requirements, portfolio requirements, examination requirements, entry requirements and any equipment, software or identification needed.
You are responsible for reviewing the course information before booking and ensuring that the course is suitable for your needs. We may provide general guidance, but we do not guarantee employment, self-employment, accreditation, professional membership, registration, a particular income or a specific business outcome.
5. Entry Requirements and Eligibility
Some courses may have minimum age, language, literacy, numeracy, digital skills, prior qualification, experience, equipment, identification, property-access or other eligibility requirements.
You must provide accurate information about your eligibility. Where evidence is required, enrolment may remain conditional until it has been reviewed and accepted.
We may refuse or cancel an enrolment where entry requirements have not been met, information is materially inaccurate, required identification is not supplied, accepting the learner would breach awarding-organisation requirements, or there is a reasonable safeguarding, security or legal concern.
6. Booking and Formation of the Contract
Submitting a booking request does not automatically mean that the booking has been accepted. A binding agreement is formed when we issue a booking confirmation, accept payment, provide course access or otherwise confirm enrolment.
Your place may not be secured until any required deposit or initial payment has been received. You must check your booking confirmation and notify us promptly of any error.
Where an employer or another person books for you, the person making the booking and the learner are responsible for ensuring that the learner understands and complies with the course requirements. The person or organisation making the booking is responsible for payment unless we agree otherwise in writing.
7. Course Fees and Payment Plans
The course fee will be shown on the course page, quotation, invoice or booking confirmation. Unless stated otherwise, fees are in pounds sterling, any applicable VAT will be identified before payment, and travel, accommodation, meals, professional memberships and third-party charges are not included.
Deposits, instalments, due dates, missed payments, account restrictions, reactivation, cancellation charges, transfers and refunds are governed by the separate Payment Plan, Cancellation, Transfer and Refund Agreement.
Where an instalment plan is approved, the first instalment is due one calendar month after the initial payment date and each subsequent instalment is due on the same calendar day of each following month. Where that day does not exist in a particular month, payment is due on the final calendar day of that month.
8. Course Access and Validity Period
Each course may have a defined access or validity period. The period will normally begin on the date stated in the booking confirmation, which may be the enrolment date, course start date, first scheduled training date or the date on which learning materials or portal access are provided.
You are responsible for completing the course and required work within the stated period. Unless agreed otherwise in writing, failure to log in, personal holidays, inactivity, missed payments or suspended access do not pause or extend the validity period.
Extensions may be available in appropriate circumstances and may be subject to eligibility, awarding-organisation restrictions and an administration or extension fee.
9. Learning Portal Accounts
Where a course includes access to SAMS or another platform, you will receive or create an individual account. You must keep login details secure, use only your own account, provide accurate profile information and notify us if you believe your account has been accessed without permission.
You must not allow another person to complete training or assessments through your account, attempt unauthorised access, upload malicious software, interfere with platform security, copy or redistribute protected content, or use the platform for unlawful, abusive or fraudulent activity.
We may suspend an account where reasonably necessary to investigate misuse, protect systems, address non-payment or meet legal and regulatory obligations.
10. Online and Self-Paced Courses
You are responsible for suitable equipment, software and internet access. We are not responsible for disruption caused by your device, internet connection, email filtering, local power interruption, unsupported browser or restrictions imposed by your employer, internet provider or network administrator.
We will take reasonable steps to maintain access to our systems. Temporary maintenance, updates or circumstances outside our reasonable control may occasionally affect availability. Where a significant problem with our service prevents access for an unreasonable period, we will consider an appropriate remedy.
11. Live Online and Classroom Training
You should attend all scheduled sessions and arrive or log in at the specified time. For live online training, you may be required to use your correct name, keep a camera available for identification or participation, maintain a suitable learning environment and avoid recording without permission.
For classroom training, you must follow reasonable health and safety, security and venue rules. We may refuse entry to or remove a learner whose behaviour is threatening, discriminatory, unsafe, persistently disruptive or seriously inappropriate.
12. Trainers, Tutors, Assessors and IQAs
Ozone Group Training reserves the right to substitute trainers, tutors, assessors, internal quality assurers or other members of staff at any time.
A change of trainer, tutor, assessor or internal quality assurer does not, by itself, constitute a material change to the course and does not entitle the learner to cancel, transfer or request a refund.
13. Attendance and Missed Sessions
You are responsible for attending the dates confirmed in your booking. If you cannot attend, you should contact us as early as possible.
Missing a session does not automatically entitle you to a refund, free transfer, private replacement tuition, extension or repeat course. Where practical, we may offer an alternative date, recording, catch-up option or transfer under the separate Payment Plan, Cancellation, Transfer and Refund Agreement.
14. Course Changes by Ozone Group Training
We may make reasonable changes to timetables, teaching methods, course materials, learning platforms, assessment arrangements, venues and administrative processes. We may also update content to reflect legislation, industry practice, software, qualification standards or awarding-organisation requirements.
Operational changes that do not materially reduce the substance or learning outcomes of the purchased course do not create an automatic right to cancel or receive a refund.
15. Course Cancellation or Rescheduling by Us
We may cancel, postpone or reschedule a course where reasonably necessary, including because of insufficient learner numbers, trainer illness, venue closure, technical failure, awarding-organisation changes, severe weather, public-health restrictions or another event outside our reasonable control.
Where we cancel a scheduled course, we will normally offer a transfer to another date, transfer to a suitable alternative course, alternative delivery where appropriate, or a refund of the affected course fee.
We are not responsible for indirect costs such as travel, accommodation, childcare or loss of earnings except where liability cannot lawfully be excluded.
16. Assessments and Portfolio Requirements
Qualification courses may require written questions, practical observations, property or project case studies, professional discussions, examinations, risk assessments, client documentation, evidence portfolios, software outputs or other tasks.
You are responsible for completing required work, following instructions, meeting deadlines, retaining suitable evidence, responding to feedback and ensuring that submitted work is your own.
Submission does not guarantee a pass. Where work does not meet the required standard, it may be referred for revision. Any unlimited-resubmission arrangement applies only where expressly stated and remains subject to the course validity period, continued enrolment, payment compliance, academic-integrity requirements and qualification rules.
17. Assessment Decisions and Direct Claims Status
Assessment decisions are based on the relevant qualification standards and evidence requirements. Tutors may provide guidance but cannot complete assessments for you or guarantee that evidence will be accepted.
Assessment decisions may be subject to internal quality assurance, external quality assurance, awarding-organisation review and regulatory sampling.
Where Ozone Group Training holds Direct Claims Status for the relevant qualification, certification may be claimed once all internal assessment, internal quality assurance and certification requirements have been completed in accordance with the awarding organisation’s standards and our DCS procedures. This does not normally require the learner’s full portfolio to be sent to the awarding organisation unless requested for sampling, quality assurance, investigation or regulatory purposes.
Learners who disagree with an assessment decision may use our Assessment Appeals Procedure.
18. Academic Integrity and Authenticity
All assessment work must be the learner’s own unless collaboration is specifically permitted. You must not copy another learner’s work, permit another person to complete work for you, submit purchased work, fabricate evidence, alter documents dishonestly, impersonate another person or share confidential assessment materials.
We may use reasonable methods to verify authorship and authenticity, including questioning, professional discussion, document review, similarity checks, metadata review, requests for supporting evidence and lawful verification with relevant parties.
Suspected malpractice may be investigated and reported to the awarding organisation. Consequences may include referral, disqualification, suspension or termination of enrolment.
19. Use of Artificial Intelligence
Unless expressly permitted, artificial intelligence must not be used to generate answers submitted as the learner’s own knowledge or competence.
Where AI assistance is permitted, the learner remains responsible for accuracy, confidentiality, declaration of use where required, compliance with assessment instructions and demonstrating their own understanding.
Entering client details, property information, assessment evidence or confidential information into an unauthorised AI service is prohibited.
20. Property Assessments and Practical Evidence
Some courses require learners to obtain access to suitable properties, clients, projects or workplaces. Unless expressly stated otherwise, you are responsible for arranging the practical opportunities needed to complete your portfolio.
You must obtain appropriate permission before entering or assessing a property, act professionally, follow health and safety requirements, protect personal information, avoid presenting yourself as qualified before qualification and comply with applicable legal and professional requirements.
21. Examinations
Where an examination forms part of the course, dates may be subject to availability, identification may be required, examination rules must be followed, late arrival may result in refusal of entry, misconduct may be reported and resits may carry an additional fee unless otherwise stated.
Awarding organisations or examination providers may change examination arrangements, fees or requirements. We will inform affected learners of material changes where reasonably possible.
22. Qualification Registration and Certification
Where applicable, we will register eligible learners with the relevant awarding organisation. You must provide accurate personal information and promptly notify us of errors in your legal name, date of birth, address, contact details or identification documents.
A certificate can normally be claimed only when all required course components are complete, assessment decisions are confirmed, internal quality assurance is complete, applicable DCS or awarding-organisation requirements are satisfied, and all properly due course fees have been paid.
Certificate issue dates may be affected by awarding-organisation processing. We cannot guarantee a specific delivery date. Charges may apply for replacement certificates or corrections resulting from inaccurate information supplied by the learner.
23. Professional Registration and Employment
Completion of a qualification does not automatically guarantee accreditation, scheme membership, professional registration, employment, self-employment income, insurance, licensing, acceptance by a third-party organisation or access to government or industry systems.
You are responsible for checking any additional requirements that apply to your intended profession or activity.
24. Tutor and Learner Communication
We may communicate through email, telephone, text message, the learning portal, online meeting platforms or notices within your learner account. You are responsible for keeping contact information current and checking email and the learner portal regularly.
Tutor-support arrangements vary between courses and do not mean continuous or immediate availability. We will aim to respond within reasonable working times.
25. Learner Conduct
You must communicate respectfully with staff, contractors, other learners, clients and members of the public. We will not tolerate harassment, discrimination, threats, abusive language, intimidation, deliberate disruption, dishonesty, unsafe conduct or misuse of confidential information.
We may investigate misconduct and take proportionate action, including warning, restriction, suspension or termination. Before termination, we will normally explain the concern and allow a reasonable opportunity to respond, except where immediate action is required for safety, security or legal reasons.
26. Intellectual Property
All intellectual property rights in our course materials, website, learning platform, videos, presentations, templates, branding and original content belong to Ozone Group Training or the relevant rights owner.
Your booking gives you a limited, personal, non-exclusive and non-transferable right to use course materials for your own learning and assessment. You must not sell, sublicense, distribute, upload, publish, record, share, reproduce or use our materials to train others without written permission.
27. Confidentiality and Personal Information in Assessments
Course activities may involve information relating to clients, occupants, properties, employers or other third parties. You must protect that information and use it only for legitimate training and assessment purposes.
Where possible, personal information should be removed, redacted or anonymised before submission unless required for assessment. You must not publish names, contact details, identification documents, unnecessary photographs, access codes, security information, confidential business documents or sensitive occupant information.
28. Data Protection and Privacy
We process personal information in accordance with applicable data-protection legislation and our Privacy Policy.
We may process information for enquiries, bookings, payment, training delivery, learner accounts, assessment, fraud and malpractice prevention, registration, certification, quality assurance, complaints, legal obligations and record keeping.
We may share relevant information with awarding organisations, examination providers, regulators, payment providers, technology suppliers and professional advisers where lawful and necessary.
29. Photography, Video and Session Recording
We will not use an identifiable learner’s image for general marketing without an appropriate lawful basis or permission.
We may record certain online sessions where reasonably required for assessment evidence, quality assurance, safeguarding, staff training or regulatory compliance. Learners will normally be informed in advance or at the beginning of the session. Learners must not record sessions or other participants without prior permission.
30. Cancellation Rights and Immediate Course Access
Consumers who book online, by telephone or away from our business premises may have a statutory right to cancel the contract within 14 days beginning on the day after the contract is made.
By completing a booking through any channel, you expressly request Ozone Group Training to begin providing the course, learner portal, learning materials and related services immediately where applicable. You acknowledge that where services or digital content are supplied before the end of a statutory cancellation period, your cancellation rights may be affected in accordance with applicable consumer legislation.
Where the law requires separate express consent or acknowledgement for immediate supply of digital content, the booking process may require an additional unticked confirmation before access is released.
Detailed cancellation, transfer and refund rules are contained in the Payment Plan, Cancellation, Transfer and Refund Agreement.
31. Refunds and Transfers
Refund and transfer eligibility depends on the timing of the request, whether statutory cancellation rights apply, whether access or services have begun, whether digital content has been supplied, whether sessions have been attended, whether third-party costs have been incurred and whether we have cancelled or materially changed the course.
All cancellation, transfer and refund requests must be submitted by email to accounts@ozonegroup.co.uk. Telephone requests, text messages, social-media messages or verbal conversations do not constitute a valid request unless confirmed by Ozone Group Training in writing.
We will not apply a blanket no-refund rule where doing so would conflict with statutory rights.
32. Complaints
If you are dissatisfied, you should raise the issue as soon as reasonably possible so that we have an opportunity to investigate and respond.
Complaints should follow our Complaints Procedure and include your name, course, a clear description of the issue, relevant dates, supporting evidence and the outcome sought.
Making a complaint will not adversely affect a learner’s assessment outcome. Where relevant, further escalation may be available through an awarding organisation or other external body after our internal procedure has been completed.
33. Events Outside Our Reasonable Control
We are not responsible for delay or failure caused by an event outside our reasonable control, including severe weather, fire, flood, epidemic, public-health restriction, industrial action, utility or telecommunications failure, cyberattack, government action, transport disruption, venue closure or sudden unavailability of essential personnel.
We will take reasonable steps to reduce disruption and provide an appropriate alternative where possible.
34. Our Responsibility to You
We will provide the contracted service substantially in accordance with the published course description and our legal obligations.
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or rights that cannot legally be excluded.
Subject to those protections, we are not responsible for losses that were not reasonably foreseeable, result from your failure to follow instructions, arise from inaccurate information supplied by you, are caused by an independent third party, relate to business losses where you booked mainly as a consumer, or result from matters outside our reasonable control.
A learner is not entitled to a refund merely because of personal preference, dissatisfaction with teaching style, a change of trainer, failure to pass, failure to complete work, or a change in personal or employment circumstances. This does not affect any remedy available where we have materially failed to provide the contracted course or have breached a non-excludable legal obligation.
35. Your Responsibility to Us
You may be responsible for reasonable losses or costs directly caused by deliberate damage, fraudulent activity, serious misuse of course materials, knowingly false evidence, infringement of intellectual property rights or another material breach of these Terms.
Any amount claimed will be limited to losses reasonably incurred and legally recoverable.
36. Suspension or Termination
We may suspend or terminate services for a serious or repeated breach, including non-payment, fraudulent registration, serious misconduct, academic malpractice, unauthorised sharing of content, security misuse, threats to staff or learners, or failure to meet an essential qualification requirement.
Action will be proportionate. Where the issue can reasonably be corrected, we may provide an opportunity to do so before termination.
Termination does not automatically remove an obligation to pay for services already supplied or lawful cancellation charges.
37. Changes to These Terms
We may update these Terms to reflect changes in law, regulation, awarding-organisation requirements, services, technology, payment arrangements or business operations.
The version accepted at the time of booking will normally continue to govern that booking. Where a change is required by law, regulation or an awarding organisation, we may apply it to an existing enrolment where necessary and will inform affected learners where the change is material.
38. Transfer of Rights
You may not transfer your enrolment or course access to another person without written permission.
We may transfer our rights and obligations to another organisation where this does not reduce your legal protections. We will notify you if such a transfer materially affects your course.
39. Severability
If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will continue to apply. The affected provision will be interpreted or adjusted only to the minimum extent necessary.
40. No Waiver
If we do not immediately enforce a provision, this does not mean that we have waived the right to enforce it later.
41. Third-Party Rights
Unless expressly stated otherwise, a person who is not a party to the contract has no right to enforce these Terms. This does not affect rights that an awarding organisation, examination provider or other party may have under separate terms.
42. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Consumers living elsewhere in the United Kingdom may also benefit from mandatory protections available under the law of the part of the United Kingdom in which they live.
Any dispute may be dealt with by the courts of England and Wales. Consumers living in Scotland or Northern Ireland may also be entitled to bring proceedings in their local courts.
43. Contacting Us
Questions about these Terms should be sent to Ozone Group Training at support@ozonegroup.co.uk or the current postal address published on our website. Cancellation, transfer and refund requests must be sent only to accounts@ozonegroup.co.uk.
44. Acceptance
By completing a booking, making payment, accepting an invoice or payment link, requesting immediate access, attending training or using the learner portal, you confirm that you have had the opportunity to read and accept these Terms, the relevant course information and the Payment Plan, Cancellation, Transfer and Refund Agreement.
Where booking is completed online, the system may record the policy version, date and time of acceptance, learner account and available technical records as evidence of acceptance. A separate paper acceptance form is not required unless we specifically request one.
You should retain a copy of these Terms and your booking confirmation for your records.