Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your course registration should not have been done with the certification body and no logins have been issued.
Online Courses once granted login details cannot be refunded.
Additional non-refundable items:
- Gift cards
- Downloadable courses
To complete your refund, we require a receipt or proof of purchase.
Please do not send your receipt to us.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item that is returned more than 7 days after delivery
Refunds
Once your refund request is received and verified, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@ozonegroup.co.uk.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only enrol you on another course if your registration has been done. If you need to change the date of your course, send us an email at training@ozonegroup.co.uk
Need help?
Contact us at support@ozonegroup.co.uk for questions related to refunds and returns.
